21) Cloud Kicks implements a new product recommendation feature for its shoppers that recommends shoes of a given color to display to customers based on the color of the products from their purchase history.
Which type of bias is most likely to be encountered in this scenario?
- Confirmation
- Survivorship
- Societal
22) What is the main focus of the Accountability principle in Salesforce’s Trusted AI Principles?
- Safeguarding fundamental human rights and protecting sensitive data
- Taking responsibility for one’s actions toward customers, partners, and society
- Ensuring transparency In Al-driven recommendations and predictions
23) What is a sensitive variable that can lead to bias?
- Education level
- Country
- Gender
24) A marketing manager wants to use AI to better engage their customers.
Which functionality provides the best solution?
- Journey Optimization
- Bring Your Own Model
- Einstein Engagement
25) A Salesforce administrator creates a new field to capture an order’s destination country.
Which field type should they use to ensure data quality?
- Text
- Picklist
- Number
26) What is the main focus of the Accountability principle in Salesforce’s Trusted AI Principles?
- Safeguarding fundamental human rights and protecting sensitive data
- Taking responsibility for one’s actions toward customers, partners, and society
- Ensuring transparency In Al-driven recommendations and predictions
27) Which features of Einstein enhance sales efficiency and effectiveness?
- Opportunity List View, Lead List View, Account List view
- Opportunity Scoring, Opportunity List View, Opportunity Dashboard
- Opportunity Scoring, Lead Scoring, Account Insights
28) What is a key benefit of effective interaction between humans and AI systems?
- Leads to more informed and balanced decision making.
- Alerts humans to the presence of biased data.
- Reduces the need for human involvement.
29) A business analyst (BA) wants to improve business by enhancing their sales processer and customer. Which AI application should the BA use to meet their needs?
- Sales data cleansing and customer support data governance
- Machine learning models and chatbot predictions
- Lead scoring, opportunity forecasting, and case classification
30) In the context of Salesforce’s Trusted AI Principles what does the principle of Empowerment primarily aim to achieve?
- Empower users to off all skill level to build AI application with clicks, not code.
- Empower users to contribute to the growing body of knowledge of leading AI research.
- Empower users to solve challenging technical problems using neural networks.
31) How is natural language processing (NLP) used in the context of AI capabilities?
- To cleanse and prepare data for AI implementations.
- To interpret and understand programming language.
- To understand and generate human language
32) A consultant conducts a series of Consequence Scanning workshops to support testing diverse datasets. Which Salesforce Trusted AI Principles is being practiced?
- Transparency
- Inclusivity
- Accountability
33) What is the key difference between generative and predictive AI?
- Generative AI creates new content based on existing data and predictive AI analyzes existing data.
- Generative AI finds content similar to existing data and predictive AI analyzes existing data.
- Generative AI analyzes existing data and predictive AI creates new content based on existing data.
34) What is an example of Salesforce’s Trusted AI Principle of Inclusivity in practice?
- Testing models with diverse datasets.
- Striving for model explain ability.
- Working with human rights experts.
35) What is a sensitive variable that car esc to bias?
- Education level
- Country
- Gender
36) A system admin recognizes the need to put a data management strategy in place. What is a key component of data management strategy?
- Naming Convention
- Data Backup
- Color Coding
37) What is machine learning?
- AI that can grow its intelligence
- AI that creates new content
- A data model used in Salesforce
38) Why is it critical to consider privacy concerns when dealing with AI and CRM data?
- Ensures compliance with laws and regulations
- Confirms the data is accessible to all users
- Increases the volume of data collected
39) To avoid introducing unintended bias to an AI model, which type of data should be omitted?
- Transactional
- Engagement
- Demographic
40) How does data quality impact the trustworthiness of AI-driven decisions?
- The use of both low-quality and high-quality data can improve the accuracy and reliability of AI-driven decisions.
- High-quality data improves the reliability and credibility of AI-driven decisions, fostering trust among users.
- Low-quality data reduces the risk of overfitting the model, improving the trustworthiness of the predictions.